Collections Department

NEED HELP?
1
Help With ...
2
Submit Case
3
Contact Us
NEED HELP?
1
Help With ...
2
Submit Case
3
Contact Us

The Collections Department's role is to work with undergraduates, graduate, professional students and alumni who have Canelink past due balances and for those who have outstanding loans to help pay for any part of their UM education.

To pay by mail

Checks and money orders must be in U.S. dollars, drawn on a U.S. bank and must be made payable to the “University of Miami.” Payment must include the student’s identification number to ensure credit to the student’s account. Post-dated checks (checks with future dates) cannot be accepted.

Mail payments to:
University of Miami
PO. Box 025551
Location 20
Miami, Florida 33102-5551

Contact Information

For inquiries regarding past due balances, payment options, and financial holds, please contact Canes Central:

Phone: 305-284-IBIS
Submit an online case

Collections Online Payment Portal

Students who have an existing collections payment plan agreement with the University or are eligible to set up a plan can log in to miami.myonplanu.com

For a step-by-step guide to create an account, please click here.

ECSI Loan Servicer

Federal and Institutional loans are being handled by our servicers Heartland ECSI contact information:
(888)549-3274
www.heartlandecsi.com

Department of Education - Perkins Loans

Student with Perkins Loans assigned to the Department of Education (DOE) will be required to contact the DOE directly for loan balance, repayment, and additional information regarding the loan.

Phone: 1-866-313-3797
Office Hours: 8 a.m.-8 p.m. ET, Monday through Friday.
Website: https://efpls.ed.gov