Former Students with Past Due Balances

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Former students are those who are no longer enrolled at the University of Miami. Our office assists former students with outstanding balances from previous terms, including tuition, fees, or other charges. We also support students with unpaid Institutional/Donor loans that covered any part of their UM education.

Quick Facts

  • Former students with a financial hold must make arrangements to pay in full prior to future enrollment at the University.
  • Delegates and proxies cannot pay student balances through the Collections online portal. 
  • Students with unpaid balances 12 months or older will be prompted to use the Collections payment portal. 
  • For more information, please visit our FAQ page here.

Payment Options

Collections Online Payment Portal - miami.myonplanu.com/login. 
  • You can pay your balance in full or enroll in a Collections payment plan.
  • Payment plans include a $30 non-refundable enrollment fee.
  • Payment methods include eCheck (electronic check) or Credit Card (subject to a service fee).
  • To log in, you will need your CaneID and Date of Birth.
  • If you do not know your CaneID, feel free to contact collections@miami.edu
  • For a step-by-step guide on how to create an account, click here.
Student Accounts Cashier Office 
  • Certified funds (personal check, cashier's check, money order) can be sent to the cashier's office.
  • More information is available here.
ECSI for Institutional/Donor Loans
  • ECSI allows you to manage and arrange payments for Institutional/Donor loans online.
  • You can log in or create an account here.

Contact Information

We are here to help with questions about:

  • Past Due Balances
  • Payment Options
  • Financial Holds
  • Collections Payment Plans
  • ECSI Institutional/Donor Loans, including forbearance, bankruptcy, Credit Bureau issues, cancellations, 'Paid-in-Full' letters, rehabilitation options, and more.

Email: collections@miami.edu

Additional Contacts

If you have questions specifically for our loan servicer, please contact them directly. 

ECSI Loan Servicer

For students with inquiries regarding Perkins, Nursing, Institutional, or Donor loans, please contact ECSI. 

Department of Education - Perkins Loans

Student with Perkins Loans assigned to the Department of Education (DOE) should contact the DOE directly for loan balance, repayment, and other questions.

  • Website: https://efpls.ed.gov
  • Phone: (866)313-3797
  • Office Hours: 8 a.m.-8 p.m. ET, Monday through Friday. 

 

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