Collections Department

The Collections Department's role is to work with undergraduates, graduate, professional students and alumni who have account receivable balances and for those who borrowed institutional loans to help pay for any part of their UM education.


The department's collectors will provide general and detailed information about outstanding balances and the terms and repayment conditions regarding the students obligation.

Collector are assigned according to the first letter of your last name.

A-K Roselin Ozuna-Rivero 305-284-6759
L-Z Karen Pineda 305-284-5162

Loan Servicers
Federal and Institutional loans are being handled by our servicers Heartland ECSI contact information (888)549-3274 or